SlipbookGuide · Updated · By Johanna Hoppe
A product breaks, and you think it might still be covered. A warranty claim is usually straightforward if you have the right information at hand. This checklist walks you through it, from checking your dates to following up.
Check whether the product is still within its warranty or legal guarantee period, find your proof of purchase and the warranty terms, then contact the manufacturer (for a warranty) or the seller (for a legal guarantee claim) with a clear description of the defect, photos and the receipt. Keep a written record of every step.
A warranty claim goes to whoever gave the warranty, usually the manufacturer. A legal guarantee claim goes to the seller you bought from. In the EU you may choose: the warranty does not replace your rights against the seller. If you’re unsure, start with the seller.
Keep it short and factual. Include your name and contact details, the product, model and serial number, the purchase date and shop, what is wrong and since when, and what you would like: a repair or a replacement. Attach the receipt and photos. A written claim by email or through the manufacturer’s support form gives you a dated record.
If you don’t hear back within the time they promised, reply to the same email thread with your case number. If a claim is refused, ask for the reason in writing. In the EU and UK you can then fall back on your legal rights against the seller, or contact a consumer advice centre.
Slipbook keeps the receipt, purchase date, price, store and both deadlines together for each product, and reminds you 30, 7 and 1 days before a warranty ends, so you notice a problem while it is still covered. When something needs to go back, open the product and the original receipt is right there.