# How to make a warranty claim: a step-by-step checklist

Updated November 7, 2026 · By Johanna Hoppe · https://slipbook.hoppedev.app/guides/warranty-claim-checklist/

A product breaks, and you think it might still be covered. A warranty claim is usually straightforward if you have the right information at hand. This checklist walks you through it, from checking your dates to following up. 

## Short answer

Check whether the product is still within its warranty or legal guarantee period, find your proof of purchase and the warranty terms, then contact the manufacturer (for a warranty) or the seller (for a legal guarantee claim) with a clear description of the defect, photos and the receipt. Keep a written record of every step. 

## 1. Check your dates

- **Warranty end:** from the warranty card, the manufacturer’s website or your registration.
- **Legal guarantee:** in the EU the seller is liable for at least two years from delivery, even after a shorter manufacturer warranty has ended.
- **Return window:** if the item is brand new and still within it, a return may be faster than a repair. 

## 2. Decide who to contact

A **warranty** claim goes to whoever gave the warranty, usually the manufacturer. A **legal guarantee** claim goes to the seller you bought from. In the EU you may choose: the warranty does not replace your rights against the seller. If you’re unsure, start with the seller. 

## 3. Gather your documents

- Proof of purchase: receipt, invoice or order confirmation, showing the shop, date and item.
- The warranty card or terms, and the registration confirmation if you registered the product.
- Model and serial number, usually on a label on the product or in its settings.
- Photos or a short video showing the defect.
- A short timeline: when you bought it, when the problem started, what you tried. 

## 4. Write a clear claim

Keep it short and factual. Include your name and contact details, the product, model and serial number, the purchase date and shop, what is wrong and since when, and what you would like: a repair or a replacement. Attach the receipt and photos. A written claim by email or through the manufacturer’s support form gives you a dated record. 

## 5. Before you hand it over

- **Back up and reset** devices that store personal data, and remove SIM and memory cards.
- **Pack it safely** and keep the shipping receipt and tracking number.
- **Ask for a case or RMA number** and write it down. 

## 6. Follow up

If you don’t hear back within the time they promised, reply to the same email thread with your case number. If a claim is refused, ask for the reason in writing. In the EU and UK you can then fall back on your legal rights against the seller, or contact a consumer advice centre. 

## Have everything in one place next time

[Slipbook](https://slipbook.hoppedev.app/) keeps the receipt, purchase date, price, store and both deadlines together for each product, and reminds you 30, 7 and 1 days before a warranty ends, so you notice a problem while it is still covered. When something needs to go back, open the product and the original receipt is right there. 

## Sources

- Directive (EU) 2019/771, Articles 10, 13 and 17 (liability, remedies and commercial guarantees).
- UK Consumer Rights Act 2015, sections 19–24.
- US Federal Trade Commission, “Warranties” consumer guidance.